Return and Refund Policy
For obvious reasons of hygiene the earrings cannot be returned. Items that are more than 15% off cannot be returned.
For the rest, you have 14 days to request a return and/or refund of your order.
If 14 days have passed since you received your order, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
For your return and before sending us back your article thank you to send us imperatively :
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 7 business days.
Next, contact your credit card company as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at firstname.lastname@example.org .
To return a product, you must mail it to
15 rue de Drusenheim
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
We recommend that you use a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.